Usually companies offer a product and customers pay for it, making the objective of these companies is that customers buy and everything is organized around that.
At Racevinyl, of course, we do not work for free, but we focus all our efforts on customer satisfaction and not on collection, this is reflected in the fact that we spare no effort when any incident occurs or a kit has to be adapted to special needs, it is frequent that When a problem occurs, we invest much more time and money than the customer is charged, generating an economic loss “a priori”.
It may seem that this policy is not profitable and that nobody gives anything away, but, the truth is that we do earn a lot with it, not immediately and not in money, but we do win by guaranteeing satisfaction.
The greatest benefit we obtain is advertising, clients are covered even in the most picturesque cases, once an order is placed, the client can be sure that what they will get is adjusted to their needs. We get an advertising that would be completely priceless and many more clients are recommended so this formula is totally sustainable.